Shipping Policy


Average Delivery Time for Our Packages

  • Order Processing: Once you place an order, it takes 1–3 business days to process. On weekdays, orders are typically processed within one day, but orders placed on Friday evening or during the weekend may take a bit longer.

  • Delivery Time: After your order has been processed, delivery takes an average of 8–12 business days.

We aim to make the ordering and delivery process as smooth as possible for our customers. If you have any questions or concerns, feel free to contact our customer service team.

How Your Order Is Processed and Delivered

Placing an Order
At Sierra Mai, we've made the ordering process simple and user-friendly.

  1. Select your product:
    Go to the product page and click the “Add to Cart” button to add your desired item.

  • Make sure to select the correct variant before continuing.

  1. Proceed to Checkout:
    Click “Proceed to Checkout” once your cart is ready.

  • On the information page, carefully enter your shipping details and double-check them for accuracy.

  1. Verify Your Address:
    On the shipping page, review your entered shipping information once more.

  • Free Shipping: All orders are shipped for free as a thank-you to our customers.

  1. Choose a Payment Method:

  • Continue to the payment section.

  • Choose one of the following secure, SSL-encrypted payment methods:

    • Credit cards (AMEX, Mastercard, Maestro, Visa)

    • PayPal

    • EPS

    • Direct Bank Transfer

  1. Complete Your Order:

  • Click “Complete Order” to finalize your purchase. You will be redirected to your selected payment provider to follow the instructions.

Need Help?
If you run into any issues during the ordering process, our customer support team is always ready to assist you.